09/01/2026

LEAP 2026 Day Two Sessions Highlight Integrated Government Services, AI’s Impact on People and Business

The second day of LEAP 2026 featured panel discussions on the development of integrated government services and the role of artificial intelligence (AI) in empowering people and expanding opportunities. The sessions also addressed how organizations are moving beyond investing in technology toward achieving tangible, scalable outcomes.
 During a session titled “Tawakkalna: From 1,700 Services to an Integrated Government Experience,” Director of the National Information Center (NIC) at the Saudi Data and Artificial Intelligence Authority (SDAIA) Dr. Esam Alwagait said Tawakkalna represents a transformation that goes beyond technology to reshape administrative thinking and practices, to simplify the user experience and bring services together on a single platform.
 Alwagait said Tawakkalna’s success is the result of collaboration among 62 entities to provide integrated services across sectors including education, health, justice, interior, and commerce. He added that the goal is to move beyond bringing services together on a single platform and to enable users to complete their transactions seamlessly, without having to switch between services.
 Governor of the Digital Government Authority (DGA) Eng. Ahmed Alsuwaiyan said Tawakkalna’s success is built on its architecture, governance model, adoption, and use, helping maintain the platform’s flexibility while ensuring that entities responsible for individual services retain responsibility for their design, development, and operation.
 Alsuwaiyan said the platform has more than 36 million users, handles over 85 million transactions daily, and offers more than 1,700 services from 370 government and private-sector entities, demonstrating its broad use and contribution to improving the user experience.