Frequently Asked Questions (FAQ)

Are electronic services available at all times?

Yes, all electronic services are available seven days a week, 24 hours a day.

 

How can I submit an inquiry or complaint?

You can use the dedicated “Contact Us” form on the portal or send a message through the Ministry’s official email.

 

How can I track the status of my request?

The request status can be tracked through the email address you registered with.

 

What happens if incorrect information is entered?

This may result in the rejection of the request, and the beneficiary bears full responsibility for the accuracy and validity of the submitted information.

 

Are there direct technical support channels?

Support is provided only through the official form and email. There are no direct phone lines for the service.

 

How does the Ministry maintain the confidentiality of my data?

The Ministry adopts the latest security standards, data governance and management policies, and personal data protection measures to ensure confidentiality and information integrity.

You may review the Privacy Policy to learn about the information collected by the Ministry, the purpose of collecting it, the entities with whom user data may be shared, the security measures used to protect personal data, and users’ rights regarding their personal information.

 

Are there training programs or opportunities for students and graduates?

Yes, programs such as “Future Skills” target fresh graduates and job seekers, and their details are announced through the relevant platforms.

 

How can I participate in events or initiatives?

Initiatives and events are announced through the official website pages, and participation is available by completing the application form or through direct communication according to the instructions provided in the announcement.

 

Who can apply for talent attraction services?

All qualified citizens may apply according to the requirements specified for each position.

 

Who are considered experienced specialists?

They are applicants who possess in-depth knowledge and specialized skills in a specific field, supported by practical or technical experience that enables them to perform advanced tasks or provide professional consultations and decisions with high efficiency.

 

Who are fresh graduates?

They are applicants who do not have previous work experience.

 

Can I apply for more than one position?

Yes, multiple applications are allowed if the applicant’s qualifications match the requirements of each position.

 

How long does the application review process take?

The review period varies depending on the number of applicants and the nature of the position, and applicants will be notified of any updates.

 

What are the candidate selection criteria?

Selection is based on academic qualifications, professional experience, skills, and the applicant’s suitability for the job requirements.

Are interviews conducted?

Yes, qualified candidates are invited for interviews or assessments as needed.

 

Is the trainee registered in social insurance?

The trainee is not registered in social insurance during the Tamheer Program period.

 

Does the trainee receive a certificate after completing the program?

Yes, the trainee receives a Tamheer Program completion certificate upon successfully completing the training period.

 

How can I register for the Tamheer Program?

Registration is completed through the Human Resources Development Fund website by selecting and applying for suitable training opportunities.

 

Can I withdraw from the program after it starts?

Yes, withdrawal is possible under specific regulations, and it may affect future eligibility for the program.

 

Does the Tamheer Program guarantee employment after completion?

The program does not guarantee employment; however, it helps increase job opportunities in the labor market through gaining practical experience.

 

Why is employment verification conducted?

Employment verification aims to:

• Ensure the accuracy of the submitted information.
• Reduce risks.
• Support decision-making based on reliable data.

 

Why may the message “Unable to verify the identifier” appear?

There are several common reasons for this issue:

• The verification number linked to the certificate has expired.
• The reference number was entered incorrectly.
• The employee’s service has ended.

 

What information appears during the verification process?

A summary of the basic information is displayed to the inquirer to ensure privacy, and it usually includes:

• Employee name and employer.
• Job title and joining date.
• Salary details (basic salary and allowances).

 

How can the employee’s employer be contacted?

You may contact them via email at: payroll@mcit.gov.sa

 

What is the duration of the cooperative training program?

The program duration is six months and is implemented during the first and second academic semesters.

 

When does registration for the program begin?

Applications are opened annually according to the approved university academic calendar.

 

What specializations are available?

The available specializations are determined based on the needs of the Ministry’s departments and are updated annually.

 

How can I apply for the program?

Applications are submitted through the Ministry’s website or via the cooperative training program email: coop@mcit.gov.sa, with the required data completed and documents attached.

 

What is the admission process for the program?

The admission process goes through several stages:

• Screening applications according to the specified criteria.
• Initial nomination.
• Conducting in-person interviews.
• Final selection based on evaluation results.

 

Are the interviews remote or in person?

The interviews are conducted in person, and candidates are notified of the schedules and details in advance.

 

How are trainees selected?

Selection is based on:

• The alignment of the specialization with the required needs.
• Screening and evaluation results.
• The applicant’s interview performance.

 

Can I apply more than once?

Yes, you may apply again if you were not accepted in a previous cycle, provided your information is updated.

 

Are all applicants notified of the results?

Candidates are notified at different stages via email.

 

How can inquiries be made?

For inquiries, you may contact: coop@mcit.gov.sa

 

Can the specialization or department be changed after acceptance?

No, as distribution is based on needs and comparison results.

 

What is the National Unified Employment Platform “Jadarat”?

The National Unified Employment Platform “Jadarat” is a national platform that aims to be the primary enabler for employing the Saudi workforce by unifying and simplifying the journey of job seekers in finding suitable jobs in public and private sector entities within the Saudi labor market.

 

Which government entity manages the platform?

The Human Resources Development Fund manages the Jadarat platform based on Council of Ministers Resolution No. (241) dated 18/3/1445 AH.

 

Who are the target groups for Jadarat platform services?

Saudi job seekers.

Government and semi-government entities.

Private sector establishments in the Saudi labor market and similar entities such as non-profit organizations and foreign investment entities.

 

Are the jobs announced on the platform exclusively for Saudi citizens?

Yes.

 

What channels can be used to submit a complaint in Jadarat?

You may contact the customer support team through:

• Unified customer service number: 8001222030
• Clicking “Contact Us” in the side menu.

 

Is the Jadarat platform a replacement for the “Jadara” platform and the “Taqat” portal?

Yes. The purpose of unifying the former “Jadara” and “Taqat” platforms into one platform is to facilitate job searching across all sectors of the labor market without exception.

 

How can I manage and track my current ticket?

You can view all tickets and their statuses through the “Support” page accessible from the side menu.

 

What is the Government Tenders and Procurement System?

The Government Tenders and Procurement System is the regulatory framework that governs tendering, awarding, and contracting procedures for government entities, ensuring spending efficiency, enhancing transparency and fair competition, and protecting public funds.

 

What is the mechanism for applying to the Ministry’s tenders?

Applications for the Ministry’s tenders can be submitted through the Etimad platform: tenders.etimad.sa by following these steps:

• To apply for current tenders and procurements:
• Access the Tenders and Procurement Management link.
• Click on “Featured Products” and select “View Tenders.”
• On the “Tenders” page, select the “Search” icon.
• Click on “Advanced Search” and select the government entity name: Ministry of Communications and Information Technology.

 

How can current and future Ministry tenders be viewed?

Current and future Ministry tenders can be viewed through the Etimad platform: tenders.etimad.sa by following these steps:

To view current tenders and procurements:

• Access the Tenders and Procurement Management link.
• From “Featured Products,” select “View Tenders.”
• On the “Tenders” page, select the “Search” icon.
• Click on “Advanced Search” and select the government entity name: Ministry of Communications and Information Technology.

 

To view future tenders and procurements:

• Access the Tenders and Procurement Management link.
• From “Featured Products,” select “View Tenders.”
• On the “Future Tender Projects” page, select the “Search” icon.
• Select the government entity name: Ministry of Communications and Information Technology.